Industry insights, Capital markets, Mortgage tech

An open letter from Polly Founder and CEO

An open letter from Polly Founder and CEO

As 2023 comes to an end, I want to take a moment to reflect on the remarkable success we have achieved together and share my excitement for 2024. 

Polly had another record-breaking year across every dimension in 2023

We are grateful to have welcomed an unprecedented number of new customer partners to our community. Amid this growth, our commitment to constant innovation has only accelerated. This year, we launched thousands of new features and achieved functional depth that further strengthens Polly's position as a mortgage tech pioneer. We have also enhanced our implementation, change management, and customer service operating groups to ensure we replicate our best-in-class service across every customer partner as we scale. This internal focus is extremely important as a customer-first organization. After all, we obsess over our customers’ happiness and success, and that will forever remain a top priority for us. 

To help serve our new and existing customer partners, we have grown our team with the addition of over 40 seasoned mortgage, fintech, and technical experts. We understand that what we're doing at Polly is not easy, evident in the fact that the mortgage capital markets category has remained stagnant for more than two decades. Yet, Polly's dedicated team has risen to every challenge and executed brilliantly, continuously raising the bar to achieve maximum impact. It is truly humbling to be a part of the momentum and energy that radiates across this business. 

To our customer partners and the entire Polly team: Thank you. We couldn't do this without you!

Our 2023 accomplishments set the stage for what is to come. As we move into 2024 and beyond, Polly will continue to revolutionize mortgage capital markets and democratize revenue optimization, automation to reduce costs, efficiency gains, and more – all while providing a differentiated and completely unmatched loan officer and lender experience.

I cannot help but think back to when Polly was founded; our ambition and the expectations we set for ourselves were extremely high. Today, we are thinking even bigger. We are aiming even higher. 

So, what can you expect to see from Polly in 2024?

  • A continued focus and commitment to pioneer cutting-edge features and functionality for our unrivaled pricing engine;
  • Multiple product launches that will change the industry paradigm;
  • The continued growth of our team;
  • Unwavering passion and dedication to our customer partners.

Thank you for an incredible 2023, and cheers to an even better 2024! Happy holidays!

Adam Carmel
Founder and CEO