Lender Luminaries: ResiCentral
In this edition of our Lender Luminaries series, we turn the spotlight on wholesale mortgage company ResiCentral, who unlocked significant growth by relentlessly fine-tuning internal processes and a high-performance tech stack to best service their TPO clients.
Wholesale lenders operate in a highly competitive corner of mortgage capital markets. Adding to the pressure are persistent manual analyses and the ongoing need for users to jump between siloed systems, losing valuable time and increasing the opportunity for error. These inefficiencies are more than just a nuisance, they're a detrimental bottleneck.
Automation as a competitive advantage
At a time when competition is fierce, nothing is more important than giving LOs and mortgage brokers accurate results and information at their fingertips. That is exactly what Polly was built to provide. While manual processes and legacy solutions remain slow, fragmented, and error-prone, Polly has broken the cycle by coursing sophisticated workflow automation and AI throughout our platform. We combine price transparency and intelligent automation with the flexibility and control all lenders need to drive down origination costs and deliver optimal borrower experiences.
Our customer partners experience speed and certainty at all times, attaining sustainable, scalable growth as a result.
Brian Permutt, President of ResiCentral, points out in a recent HousingWire Leading Lenders episode: "Because of the way we implemented the Polly pricing engine and their automated tools, when we tripled our volume…we didn't add a single person to the lock desk," Permutt explains. "That was a big deal for us. A very big deal."
Understanding what sets lenders apart in the wholesale landscape, ResiCentral is committed to delivering exceptional service and the best, most accurate rates and pricing to borrowers. In the years post-pandemic when rates skyrocketed and loans dried up, the ResiCentral team focused on what they could control: their culture, their processes, and their tech stack. Drawn to Polly's best-in-class enterprise solutions, forward-thinking mindset, and ability to usher in the next generation of mortgage tech, they became one of Polly's earliest customer partners.
Pushing boundaries with AI
ResiCentral was also an early adopter of Polly/™ AI's interactive LO agent, which leverages the pricing engine's unmatched analytical abilities to examine near‑miss eligibility, near‑miss pricing, and suggested actions. Once scenarios are input by users, the agent analyzes and processes the data to identify the right loan product for the borrower.
"It's pretty smart and intuitive," explains Permutt. "Think about the ease and time savings. You get an accurate price, an accurate product, and one that you're confident in that you can pitch back to your consumer very quickly."
A partnership built for scalability
With the mantra "Speed with a Smile," ResiCentral strives for every customer to walk away satisfied, and they recognize that speed in everything they do plays a crucial role in this. Polly's automation and the rest of ResiCentral's tech stack is making that speed possible at scale.
As ResiCentral further increases volume, Polly's platform scales with them: no new lock desk staff needed, no operational bottlenecks; just faster approvals and happier borrowers with the support of intelligent automation.
We still have a couple more Lender Luminaries stories to come on how our customer partners are driving the future of capital markets. Be sure to keep an eye out!
